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Delivery & Return

Delivery

Thank you for visiting and shopping at Gravity.ae. Following are the terms and conditions that constitute our Shipping Policy.

Important Note:

  • Gravity.ae will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.
  • Multiple shipments/delivery may result in multiple postings to the cardholder's monthly statement.


Domestic Shipping Policy

Shipment processing time

  • All orders are processed and delivered for no delivery cost in U.A.E. within 2-3 business days.
  • The delivery terms could vary if your location falls in secluded or rural areas of U.A.E.   
  • If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.


International Shipping Policy 

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment method
 Estimated delivery time
 Shipment cost
Delivery within U.A.E.2 - 3 working daysFREE
Delivery within G.C.C.
4 - 7 working daysFREE


Customs, Duties and Taxes

Gravity.ae is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). 

  • We currently do not ship outside the GCC


Return & Refund Policy


Thanks for shopping at Gravity.ae. If you are not entirely satisfied with your purchase, we're here to help.

Returns

You need to fill the form on the Returns page to initiate the process.

You have 15 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.


Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund in original method of payment.

If it is a credit card refund, you will receive the credit within a certain amount of days, depending on your card issuer's policies.


Shipping Returns

You will be responsible for paying for your own shipping costs for returning your item. .

If you receive a refund, the cost of return shipping will be deducted from your refund.